Refund Policy

Karlodeal Real Refund Policy

At Karlo Deal Private Limited (“we,” “us,” “our”), we strive to provide an excellent customer experience for all users of our platform, whether buying or selling vehicles or real estate. We understand that, occasionally, circumstances may arise that require a refund. This Refund Policy outlines the terms and conditions under which we offer refunds, the procedure for requesting a refund, and the conditions under which refunds are not applicable. Please read this policy thoroughly to understand our procedures and ensure a smooth transaction experience.

1. General Terms for Refunds

We offer a transparent and customer-friendly refund process for transactions made on our website www.karlodeal.com. This policy applies to all transactions, including car purchases, real estate purchases, and service-related fees.

• Refund Eligibility: Refunds are only available in certain circumstances, such as for faulty cars or errors made in payment processing. All other transactions are final unless otherwise stated.

• Refund Window: Car purchases are eligible for a refund only within 12 hours from the time of vehicle delivery or pickup. Refunds for real estate purchases are not available once the transaction is completed and legally binding.

• Refund Method: Any eligible refunds will be credited to the original payment method used at the time of the transaction. In cases where this is not possible, alternative arrangements will be made.

2. Refund Policy for Car Purchases

2.1. 12-Hour Refund Window

We want our buyers to feel confident in their purchase. Therefore, for car purchases, we offer a 12-hour refund window after the vehicle has been delivered or picked up. If any issues arise that were not disclosed or identified in the third-party inspection report, a buyer can request a refund within 12 hours of receiving the car.

Conditions for Car Refunds:

• 1

  Issue with the Car: The issue must not have been disclosed in the inspection report or the vehicle’s listing description on the Website.

• 2

  Condition of the Vehicle: The car must remain in the same condition as it was at the time of purchase, without any damage caused by the buyer.

• 3

  Timely Request: Refund requests must be made within 12 hours after the vehicle is received by the buyer. Requests made after this period will not be eligible for a refund.

• 4

  Undisclosed Defects: If an undisclosed defect is identified, the buyer must provide relevant evidence, such as photographs, videos, and reports from third-party professionals (if applicable), that prove the defect existed prior to delivery.

2.2. Refund Process for Car Purchases

To request a refund for a car purchase, please follow these steps:

• 1

  1. Contact Us: Notify us of the issue within 12 hours via email at support@karlodeal.com or call us at +91 90590 55034.

• 2

  2. Provide Documentation: Submit the following:

• Order or transaction details.

• A copy of the inspection report (if applicable).

• Photos or videos of the issue, showing the vehicle’s condition or defect.

• 3

  Review Process: Our support team will review your request and the provided documentation. If the issue is valid and within our refund policy, we will process the refund. If the issue cannot be verified or falls outside the terms of the policy, the refund will not be issued.

2.3. Refund Exclusions for Car Purchases

Refund requests will not be accepted under the following circumstances:

• Disclosed Issues: The issue was already disclosed in the inspection report or vehicle description before purchase.

• Damage Caused by the Buyer: If the buyer causes any damage to the vehicle after delivery, such as accidents or improper handling, the refund will be void.

• Late Refund Requests: If a refund request is made after the 12-hour window, the request will not be eligible for processing.

• Minor Wear and Tear: Normal wear and tear that is not related to a defect or mechanical failure is not grounds for a refund.

• Third-party Inspections: If a third-party inspection is completed and there are no significant issues identified, refunds will not be processed.

3. Refund Policy for Real Estate Purchases

3.1. No Refund for Completed Transactions

Real estate transactions handled by Karlo Deal are subject to legal agreements and contractual obligations. Once the transaction is completed and the legal transfer of property is finalized, no refunds are available.

Exceptions to this Rule:

• If there is a fraudulent activity or misrepresentation involved in the property sale, the buyer may pursue legal action against the seller directly. Karlo Deal’s role is as a mediator and does not assume responsibility for ownership transfer or legal matters.

3.2. Dispute Resolution in Real Estate Transactions

While refunds are not possible, Karlo Deal will assist in resolving disputes between buyers and sellers regarding property transactions. We will facilitate communication and attempt to mediate between the parties involved. However, we do not take responsibility for the outcome of such disputes or financial refunds.

4. Service Fees and Non-Refundable Charges

4.1. Service Fees

Certain fees may be charged for listing a vehicle or property, or for mediation services provided through the Website. These service fees are non-refundable under all circumstances.

Examples of such fees include:

• Listing Fees: Charged to sellers for listing their vehicles or properties on the Website.
• Mediation Fees: Charged for our services in facilitating car or real estate transactions.
• Transaction Fees: Fees related to facilitating the payment process for car and real estate deals.

4.2. Payment Processing Errors

In the event that a payment is processed in error, we will offer a refund for the amount that was charged incorrectly. This could include situations where a double charge occurs, or where an incorrect amount is processed. To resolve such issues, please contact our customer support team promptly for assistance.

5. How to Request a Refund

5.1. Car Purchases

• 1. Notify Us: To begin the refund process for a car, contact Karlo Deal at support@karlodeal.com or by calling +91 90590 55034 within 12 hours of receiving the vehicle.
• 2. Provide Details: Include all relevant details such as:
  • Your transaction ID and vehicle details.
  • Evidence of the issue (e.g., photographs, inspection report).
• 3. Follow-Up: Our support team will review your request and inform you of the next steps. If the refund is approved, it will be processed according to the original payment method.

5.2. Real Estate Transactions

Since real estate transactions are non-refundable, disputes should be handled directly with the seller or through legal means. Karlo Deal will facilitate communication to help resolve any issues, but we do not offer refunds for real estate transactions.

6. Refund Method

If your refund request is approved, the refund will be processed using the original payment method that was used for the transaction. Refunds will be issued within [X] business days of the approval.

For instance:

• Credit/Debit Card: Refunds will be credited back to the card.

• Bank Transfer: Refunds will be made via bank transfer to the same account.

7. Changes to This Refund Policy

Karlo Deal reserves the right to update or modify this Refund Policy at any time. When we make changes, the Effective Date of the policy will be updated accordingly. We encourage users to review this policy periodically to stay informed about how we handle refunds. By continuing to use our Website and services after any updates, you agree to abide by the revised policy.

8. Contact Information

If you have any questions or concerns about this Refund Policy or if you wish to request a refund, please contact us using the following methods: